Welcome to Select Advantage

Paratransit Operator Sample Questions

For the purposes of this test, the mission of a Paratransit Operator is:

“Provide specialized transportation services for people who qualify (i.e. disabled, elderly, special needs) in a safe, reliable and timely manner, in order to enhance their quality of life.”

Interest & Willingness Samples:

This questionnaire lists working conditions which you must accept to become a Paratransit Operator.  Some people find driving a van is not for them because of one or more of these conditions.  Successful Paratransit Operators find these work conditions acceptable; some operators enjoy these conditions.

Use the following scale to show which statement best describes you:

A.    I would enjoy this work condition and/or it clearly describes me.
B.    I am willing to accept this work condition.
C.    I am not willing to accept this work condition.

1.    Assisting and working with the disabled and/or elderly; giving dignity to a disabled customer
        A.  Would Enjoy    B.  Willing    C.  Not willing

2.    Accepting someone’s opinion but not taking it personally; not letting your customer’s mood affect you; knowing when to let go of a negative experience
        A.  Would Enjoy    B.  Willing    C.  Not willing

3.    Taking responsibility for one’s decisions and actions; aware of the impact one’s decisions can have
        A.  Would Enjoy    B.  Willing    C.  Not willing

Self-Rating Checklist Samples:

The following checklist has pairs of statements which describe people.  In some cases you may feel that both statements describe you, but we want you to choose from the two items in each pair, the one which best describes you.

1.  A.    Willing to deal with a customer who is in a wheelchair
     B.    Willing to take responsibility for one’s decisions

2.  A.    Able to listen to what the customer is saying
     B.    Has good time management

3.  A.    Willing to perform the same tasks over and over again
     B.    Able to not take things personally

4.  A.    Able to ask before getting in the customer’s personal space
     B.    Has knowledge of when to hold one’s tongue

Critical Incident Sample Questions:

This section is a select sample of situations which Paratransit Operators must be capable of handling.  Each item represents an actual incident that a Paratransit Operator either excelled or failed in the performance of the job.  This section exposes you to those situations which make a significant difference in a Paratransit Operator’s job performance and effectiveness.  Your choice of action reveals your readiness and potential to perform as a Paratransit Operator.

1.    You have just arrived at a medical center to pick up a customer.  After the customer gets on the bus and you leave the medical center, the customer informs you that they are bleeding and not feeling well.  How would you deal with this situation?

A.    Call dispatch and inform them of the situation and ask for advice.
B.    Pull the vehicle over, inform dispatch of the situation and tend to the customer.
C.    Immediately go back to the medical center.
D.    Take the customer home as quickly and safely as possible.
E.    Ask the customer what they would like to do.

2.    You have a vehicle full of passengers when one of your passengers becomes angry and demands to be taken home first.  She is not the first stop on the schedule and she continues to complain.  How would you handle the situation?

A.    Ignore the passenger and stay on the scheduled route.
B.    Take the angry passenger home first since they are so disruptive.
C.    Tell the angry passenger they will be taken home in order of the scheduled route.
D.    Call for supervisor assistance.
E.    Tell the angry passenger to calm down or they will not be able to ride in the future.

3.    It is your day off and you notice a co-worker, who is a friend of yours, talking on a cell phone while driving a vehicle full of passengers.  This is against company policy.  How would you handle the situation?

A.    Ignore the situation since she probably has a good reason to be talking on her cell phone.
B.    Call your supervisor and inform them of what you observed.
C.    Ask your supervisor to give more instruction on what the policy is regarding the use of cell phones while driving.
D.    Talk to your friend about what you saw and remind them of the policy.
E.    Write a note to your friend about cell phone usage and your company’s policy.


PO Box 872245
Vancouver, WA 98687