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Transit Supervisor Sample Questions

For the purposes of this test, the mission of a Transit Supervisor is:

“To ensure safe and timely quality transit service by supervising, training and supporting operators through consistent application of the agency’s policies and procedures.  To be flexible, creative and proactive in solving problems while meeting agency objectives.”

Interest & Willingness Samples:

This questionnaire lists working conditions which you must accept to become a Transit Supervisor.  Some people find supervisor work is not for them because of one or more of these conditions.  Successful Transit Supervisors find these work conditions acceptable; some supervisors enjoy these conditions.

Use the following scale to show which statement best describes you:

A.    I have done this before and I enjoyed this work condition.
B.    I have done this before and will accept this work condition.
C.    I am not willing to accept this work condition.
D.    I have not done this before but will accept this work condition.
E.    I have not done this before but I would enjoy this work condition.

1.    Prioritize (or reprioritize) on the go throughout the day
        A B C D E

2.    Generate clear, understandable, factual and unbiased reports
        A B C D E

3.    Instill confidence in operators; make other people successful
        A B C D E

Self-Rating Checklist Samples:

The following checklist has pairs of statements which describe people.  In some cases you may feel that both statements describe you, but we want you to choose from the two items in each pair, the one which best describes you.

1.  A.    Able to communicate with people on their level
     B.    Good role model for operators

2.  A.    Has respect for management’s decisions
     B.    Has knowledge of schedules and routes

3.  A.    Able to think under pressure
     B.    Able to deal with the disabled

Critical Incident Sample Questions:

This test is a select sample of situations which Transit Supervisors must be capable of handling.  Each item represents an actual critical incident that a supervisor either excelled or failed in the performance of the job.  This test exposes you to those situations which make a significant difference in a Transit Supervisor’s job performance and effectiveness.  Your choice of action reveals your readiness and potential to perform supervisor work.

1.    A newly hired Coach Operator has notified you that he is off the route and lost.  He is flustered and scared of losing his job.  How should you handle this situation?

A.    Contact the Coach Operator by radio and guide him back to the route.
B.    Contact the Coach Operator and meet him at a location to calm him and get him back on his route.
C.    Meet the Coach Operator and stay with him on his route to ensure confidence and customer service.
D.    Take another Coach Operator out to finish his route and provide additional training for the new Coach Operator.
E.    Make a map that details the route so this situation does not happen again.'

2.    Your shift is going to end in the next 20 minutes when you receive a call that a Coach Operator has been involved in an
       accident. You should:

A.    Go to the place of the accident and deal with all the procedures that are required.
B.    Go to the place of the accident, deal with the accident, start your accident investigation, but finalize all the paperwork
       when you get in the next day.
C.    Call your manager and ask her what you should do.
D.    Call another supervisor whose shift is not ending to handle the situation.
E.    Go to the site of the accident then call another supervisor out to finish all required procedures since your shift is ending.

3.    You hear two drivers talking about road conditions on a route. One of the drivers states that a large pothole has
       developed at a popular bus stop. This driver has a history of exaggerating. What should you do?

A.    Ignore the discussion since you know the Coach Operator likes to tell stories.
B.    Ask the Coach Operator to fill out a route repair form so the pothole can be fixed.
C.    Discuss the situation with the driver to find out the details of the road conditions.
D.    Go and inspect the road conditions before deciding what action to take.
E.    Discuss the situation with the driver then inspect the road condition to determine what needs to be done.


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Vancouver, WA 98687