Welcome to Select Advantage

Transit Customer Service Representative Sample Questions

Interest & Willingness Samples:

This questionnaire lists working conditions which you must accept to become a Customer Service Representative.  Some people find customer service work is not for them because of one or more of these conditions.  Successful Customer Service Representatives find these work conditions acceptable; some Customer Service Representatives enjoy these conditions.

Use the following scale to show which statement best describes you:
A.    I would enjoy this work condition and/or it clearly describes me.
B.    I am willing to accept this work condition.
C.    I am not willing to accept this work condition.

1.    Able to communicate; good verbal communication skills; able to express one’s thoughts; able to write legibly; able to interact with others
        A.  Would Enjoy    B.  Willing    C.  Not willing

2.    Has a positive “can do” attitude; thinks positively; optimistic; maintains a professional attitude; enthusiastic
        A.  Would Enjoy    B.  Willing    C.  Not willing

3.    Able to keep your frustrations to yourself; able to deal with stress; able to not lose temper; not take your stress out on others
        A.  Would Enjoy    B.  Willing    C.  Not willing

4.    Able to weigh customer and company needs; able to balance company and customer needs
        A.  Would Enjoy    B.  Willing    C.  Not willing

Self-Rating Checklist Samples:

The following checklist has pairs of statements which describe people.  In some cases you may feel that both statements describe you, but we want you to choose from the two items in each pair, the one which best describes you.

1.  A.    Willing to maintain a professional attitude
     B.    Ability to come up with multiple solutions

2.  A.    Able to get one’s point across
     B.    Desires to make one’s department the best

3.  A.    Is adaptable
     B.    Willing to give 100% all the time

4.  A.    Willing to correct mistakes
     B.    Willing to treat others like you want to be treated


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